Should you not be completely satisfied with any products or services for any reason, call us within 30 days of the invoice date to receive a full refund, refund less costs incurred, or a non-refundable credit. Non-refundable credits must be used within one year of date issued or credit will be forfeited.
All refund requests must be made by phone with an Etrends Group Partner. To facilitate the processing of your refund you will then need to email us a copy of your original invoice and a written explanation as to why you are requesting a refund. We will then issue the appropriate refund discussed with the Etrends Group partner to the company/individual issuing original payment. Refunds are made in the same tender as original payment.
If you desire to have any documents returned to you by our office, the cost to return all documents will be the responsibility of the client. It is in the best interest of the client to have all their documents shipped by certified mail or an alternative traceable method and the request for document shipping must be received within thirty (30) days of the date of a valid refund request.
You are responsible for any related collection costs and/or legal fees. These terms are governed by Puerto Rico law. Should you have any questions, please contact us.